Effective Date: April 25, 2026 | Last Updated: April 25, 2026
Welcome to GoPlugSmart. We value your privacy and are committed
to protecting your personal data. This Privacy Policy outlines how
GoPlugSmart Technologies Private Limited
(“we”, “us”, or “our”) collects, uses, and protects your information
when you visit our website
goplugsmart.com
(the “Platform”).
1. Introduction
This policy is designed to comply with the Information Technology Act,
2000, the Digital Personal Data Protection Act (DPDPA), and other
applicable Indian regulations. By using our Platform, you agree to
the practices described herein.
2. How We Use Your Information
2.1 Communication (Consent / Legitimate Interest)
To respond to your enquiries, support requests, and feedback.
To send newsletters and updates on EV technology and
GoPlugSmart services — only where you have subscribed
or opted in.
To conduct user surveys and gather feedback to improve our services.
2.2 Analytics and Research (Legitimate Interest)
To analyse usage trends and patterns to understand
how the Platform is used.
To conduct research and development for improving our solution.
To generate aggregated, anonymized insights
(which do not identify individual users).
2.3 Marketing (Consent)
To send you promotional offers and information about
new services or features, where you have provided explicit consent.
You may opt out of marketing communications at any time
by clicking the unsubscribe link in any email or by contacting us at
support@goplugsmart.com
3. Sharing and Disclosure of Personal Data
GoPlugSmart does not sell your personal data to third parties.
We may share your information in the following limited and controlled circumstances:
3.1 Legal and Regulatory Requirements
We may disclose your information where required by law or
in response to valid requests from Indian governmental
or regulatory authorities.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of GoPlugSmart,
your personal data may be transferred.
We will notify users and ensure continued protection.
4. Data Security
GoPlugSmart implements robust technical and organisational security measures:
HTTPS/TLS encryption for all data transmission.
Encryption of sensitive data at rest.
Access controls and role-based permissions.
Regular security audits and secure cloud infrastructure.
5. Your Rights
Under Indian data protection laws, you have the right to access,
rectify, or erase your data.
You may also withdraw consent or object to processing at any time.
Right to Access:
Request a copy of the personal data we hold.
Right to Rectification:
Request correction of inaccurate data.
Right to Erasure:
Request deletion where no lawful basis remains.
Right to Portability:
Request data in a machine-readable format.
Grievance Redressal
GoPlugSmart Technologies Private Limited
302, Girraj Apartment, Chawdi Bazar,
Gwalior, MP, India
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