1. Introduction and Commitment to Privacy
GoPlugSmart ("we", "us", "our") is committed to protecting and respecting the privacy of all users of our Platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the GoPlugSmart website (goplugsmart.com).
This Policy is to be read alongside our Terms and Conditions and forms part of the agreement between you and GoPlugSmart. By using the Platform, you consent to the collection and processing of your personal data as described in this Policy.
This Privacy Policy is drafted in compliance with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and is aligned with the principles of the Digital Personal Data Protection Act, 2023 ("DPDPA") as it comes into effect. Where you are accessing the Platform from outside India, we also endeavor to align with applicable international data protection standards.
2. Data Fiduciary
For the purposes of applicable data protection law, the Data Fiduciary responsible for your personal data is:
GoPlugSmart Technologies Private Limited
Address: 302, Girraj Apartment, Chawdi Bazar, Gwalior, Madhya Pradesh, India
Email: support@goplugsmart.com
3. Information We Collect
3.1 Information You Provide Directly
- Contact Enquiries: Name, email address, and message content when you contact us via support@goplugsmart.com or sales@goplugsmart.com.
- Newsletter Subscription: Email address when you subscribe to our newsletter.
- Feedback and Reviews: Any content, ratings, or reviews you submit through the Platform.
3.2 Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience. These include:
- Essential cookies: Necessary for basic Website operations.
- Analytics cookies: Used to understand how users interact with the Platform, such as page views and session duration (e.g., via analytics tools).
- Marketing cookies: To deliver relevant content and promotions (where consent has been provided).
You may manage cookie preferences through your browser settings or device settings. Disabling certain cookies may affect the functionality of the Platform.
3.3 Location Information
Our GoPlugSmart application may access and collect location information, including approximate and precise location data, to provide and improve core features of the service.
We may use location information for the following purposes:
- To show nearby EV charging stations based on your current location.
- To provide accurate navigation, route planning, and directions to selected EV charging stations.
- To identify the nearest compatible charging stations based on your location.
- To help you discover and select available charging stations and charging slots near you.
- To improve the accuracy, relevance, and functionality of our EV charging station locator and trip-planning services.
- To provide location-based features and recommendations that you request or enable within the application.
Location access is used only when reasonably necessary to provide the requested functionality. Where applicable, you may control or disable location permissions through your device settings; however, disabling location access may affect certain features of the application, including nearby charger discovery, navigation, and location-based recommendations.
We do not sell your precise location information. We do not share your precise location data with unauthorized third parties. Location information may be processed or shared with trusted service providers only where necessary to provide, maintain, secure, or improve the requested functionality and subject to appropriate contractual and security safeguards.
We retain location information only for as long as reasonably necessary to provide the relevant services, fulfil the purposes for which it was collected, or comply with applicable legal obligations. Where location information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable law.
4. How We Use Your Information
4.1 Communication (Consent / Certain Legitimate Uses DPDP Act)
- To respond to your enquiries, support requests, and feedback.
- To send newsletters and updates on EV technology and GoPlugSmart services — only where you have subscribed or opted in.
- To conduct user surveys and gather feedback to improve our services.
4.2 Analytics and Research (Certain Legitimate Uses DPDP Act)
- To analyse usage trends and patterns to understand how the Platform is used.
- To conduct research and development for improving our solution.
- To generate aggregated, anonymized insights (which do not identify individual users).
4.3 Marketing (Consent)
- To send you promotional offers and information about new services or features, where you have provided explicit consent.
- You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at support@goplugsmart.com.
5. Sharing and Disclosure of Personal Data
GoPlugSmart does not sell your personal data to third parties. We may share your information in the following limited and controlled circumstances:
5.1 Legal and Regulatory Requirements
We may disclose your information where required by law or in response to valid requests from Indian governmental or regulatory authorities, including courts, law enforcement agencies, or regulatory bodies. We will disclose only the minimum information necessary to comply with such requests.
5.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of GoPlugSmart or its assets, your personal data may be transferred as part of the transaction. We will notify affected users and take steps to ensure continued protection of their data.
5.3 With Your Consent
We may share your data with other parties where you have given us explicit consent to do so.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations:
- Marketing communications data: Retained until you unsubscribe or withdraw consent.
- Support correspondence: Retained for up to 2 years from the date of resolution.
Upon expiry of the applicable retention period, we will securely delete or anonymize your personal data.
7. Data Security
GoPlugSmart implements robust technical and organisational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction:
HTTPS/TLS encryption for all data transmitted between the Website and our servers.
Encryption of sensitive data at rest.
Access controls and role-based permissions restricting data access to authorised personnel only.
Regular security audits and vulnerability assessments.
Secure cloud infrastructure with reputable hosting providers.
Incident response procedures for data breaches.
Despite these measures, no transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach affecting User Rights, we will notify you and relevant authorities in accordance with applicable law.
8. User Rights
Under applicable Indian data protection law and, where relevant, international standards, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data GoPlugSmart holds about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Request deletion of your personal data where we no longer have a lawful basis to retain it.
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing of your data where we rely on Certain Legitimate Uses DPDP Acts.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
- Right to Lodge a Complaint: File a complaint with the Data Protection Board of India (once operational under the DPDPA) or any competent regulatory authority.
To exercise any of these rights, please contact us at support@goplugsmart.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
GoPlugSmart is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at support@goplugsmart.com and we will take prompt steps to delete such information from our records.
10. International Data Transfers
GoPlugSmart is based in India and your data is primarily processed and stored in India. If you access the Platform from outside India, your data may be transferred to and processed in India. By using the Platform, you consent to this transfer. Where we engage third-party service providers who process data in other jurisdictions, we take steps to ensure appropriate safeguards are in place consistent with applicable Indian data protection law.
11. Newsletter and Marketing Communications
If you subscribe to our newsletter, you will receive updates on EV charging technology, new installations, sustainability insights, and GoPlugSmart news. You may unsubscribe at any time by:
- Clicking the "unsubscribe" link at the bottom of any marketing email.
- Contacting us at support@goplugsmart.com with a request to unsubscribe.
Unsubscribing from marketing communications will not affect your receipt of service-related messages.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. The updated Policy will be posted on the Website with a revised effective date. We will notify registered users of material changes via email. Your continued use of the Platform after the posting of changes constitutes your acceptance of the revised Policy.
By Logixweb